Using social media for Business
already on social media.
business is losing out on connecting with their existing customers online or
advertising to potential customers. Not having a social
media presence can mean a business is losing out on a fast, inexpensive way to
reach a global audience.
media, if done right has many advantages.
1. Connecting with online customers:
2. Increase brand awareness:
with customers online has an advantage. Everyone you post on your account, your
customer gets notified. That in turn means that not only your customer, but
their network of friends can see your post; exposing your brand to a wider
four times more likely to spend more on purchases than those not using social
3. Boosts leads and sales:
Connecting with existing and
potential customers has its advantages. Increased interaction increases
the chances that the next time they are in the market looking for a
business like yours, they will choose to interact with your brand.
4. Improved customer service:
90% of social media users say they have already used
social media to connect with brands online. And when users connect
with their brands, they expect a response. Improved customer service leads
to better customer experience. According to the marketing platform, Ambassador 71% of social media users say that they are more likely to
recommend a brand if they have had a positive social media experience.
5. Opening new markets for your product or service:
Social media can be used as a tool to introduce your product or service. An example of a business using social media successfully to launch their new product is Ford. In 2011, they skipped the tradition auto shows and did a Facebook reveal of their latest model of the Ford Explorer They did this six months prior to the car appearing in the lots nationwide. This unconventional launch helped Ford reach a much wider audience and spawn online conversations that lead to interest in their product.